SPECIFICATIONS
Brand Name: NoEnName_Null
Origin: Mainland China
Material: Metal
Metal Type: Stainless Steel
Type: Steamers
Feature: Eco-Friendly
Certification: CIQ
Choice: yes
Product Description
Features:
*100% Brand new and high quality
*Three stands for standing steadily.
*It doesn't become rusty for a long time use.
*It is convenient for cooking, it also can save more time for you.
Material :Stainless steel
Size :20# Diam 19.5cm
22# Diam 21.5cm
24# Diam 23.7cm
Color :Silver
Packing:1*Steaming Shelf+3*Stands
NOTE
1.Please allow slight deviation for the measurement.
2.Due to the light and screen difference, the item's color may be slightly different from the pictures,thanks for understanding.
Payment
We accept credit card(Escrow) and t/t.
Other payways (Western Union, MoneyGram, etc,), please contact us
Shipping
1. Before placing your order,please confirm price and other details with us.
2. Most of free shipping is ship by CPAM or CPAP,CPAM and CPAP is not very fast,it will take about
15-25 days to you.so if you need fast,please contact me.pay some more money to change for the fast
ship method you want.
3. We will just ship to the defaut address in alipay
4. We provide CPAM,CPAP,EMS,DHL,UPS,Fedex for ship method
5. Delivery time:CPAM and CPAP will take about 15-25 working days to you.EMS,UPS,DHL,express
shipping usually take 3-7 working days depends on the country delivered to.In rare cases,the strict
custom clearances will make the delivery time a bit longer,please be patient.
Feedback
1. We depend on our customer satisfaction to succeed.therefore,your feedback is extremely
important to us.
2. If you are satisfied with our service,please leave us active feedback.thank you!
3. Contact us before leaving any negative of neutral feedback,we will work with you to slove
any problems.
Terms
1. We will check all the product before shipping to you.
2. If the item is defective,please notify us within 3 days of delivery.
3. All items must be returned in their original condition in order to qualify for a refund or exchange
of goods.
4. We are not responsible for any accidents,delays or other issues which are the responsibility of
t he shipping service.
5. Any import charges or fees are the buyer's responsibility.
6. Please check out your ADDRESS carefully when processing order.
7. Feel free to Contact us with any question,we will offer you satisfying answer.
At Country-Mouse.com, we have a hassle-free return policy. You can return your items within 30 days from the delivery date of your order for any reason.
We kindly ask you to return the products in their original packaging.
All returned products will be fully refunded as long as they have not been used or damaged.
If any item is damaged during the return due to insufficient packaging, we may offer a partial refund at our discretion.
During the return period, you are allowed to open the packaging and test the product, just like you would in a regular store, to ensure it functions correctly.
However, please refrain from excessive testing beyond what is necessary.
If the product loses value due to excessive handling, we may reduce the refund amount.
If you do not want a sealed package, it is best to leave the packaging intact as much as possible and properly reseal it.
Opening a sealed package will make it difficult for us to accept the return. Once you have filled out and submitted the return request to our email at info@Country-Mouse.com, you will receive an email within 48 business hours with the return address or a return label.
If you received a product in poor condition or with a factory defect return is Free
In the case of voluntary returns (such as purchasing the wrong product, it doesn't fit, or you simply changed your mind), you are responsible for the logistics and cost of the return shipping.
For your refund, we will use the same payment method you used for the initial transaction unless you explicitly agree otherwise.
The refund will be processed promptly and without any additional charges.
We may withhold the refund until we receive the returned goods or until you provide proof of return, whichever happens first.
You have 30 calendar days from the delivery date to return a product and receive a refund for the amount paid.
To meet the deadline, simply send your communication regarding the exercise of your right to return before the expiration of the 30-day period.
Who pays the return costs?
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Who pays the return cost?
Return case
Defective products: This applies when the product is incorrect, damaged by the transport company, has a factory defect at the time of delivery, or if you have received a product other than what you purchased. In such cases, please contact us as soon as possible, within 48 hours of receipt, and attach photos of the product's condition.
Country-Mouse.com will pay the cost of return
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Who pays for returns if the customer has changed his mind, is not satisfied, or does not want the product?
The buyer will pay the cost
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Exchanges:
The most efficient way to obtain the desired item is to initiate a return for the item you currently have. Once the return is accepted, you can then proceed to make a separate purchase for the new item.
Do you have restocking fees?
According to the aforementioned conditions, there is no charge.
Return and refund procedure
To receive a refund for the returned product, please follow the step-by-step procedure below:
Step 1. Inform Country-Mouse.com by email, sending your return request to info@Country-Mouse.com must include the following information: the order number, the product reference, and the reason for the return.
Step 2. Process the return request. Once the return request has been sent, our Country-Mouse will contact you within a maximum period of 2 working days and will provide you with the return address or a return logistics label, if the case is by the points, previously mentioned.
Step 3. Return of your product. You must return the product without undue delay, taking into account the times indicated in this case, within 30 days, from the day you receive the order.
Step 4. The refund term is within 10 days. Country-Mouse.com will refund all payments received from you, without undue delay and, in any case, no later than 10 days from the day you informed us of your decision to terminate the contract.
The issued refund should appear in the payment method you used. If you have not received your refund within 4-5 business days, please check your bank account again. Contact your bank or credit card company. It may take a while before the refund is officially released. If you have done all this and still have not received your refund, please contact us at info@Country-Mouse.com.
Order Cancellation:
To cancel an order, please contact us immediately after the purchase by email at info@Country-Mouse.com, indicating your request for cancellation (please note that you have a maximum of 3 hours from the time of purchase to request a cancellation). The refund will be issued using the same payment method. Once the package has been shipped, the order cannot be cancelled.
Please be aware that if the order is cancelled at the customer's request, a 5% payment processing fee will not be refunded.