SPECIFICATIONS
Brand Name: NoEnName_Null
Origin: Mainland China
CN: Guangdong
Material: Porcelain Enameled
style 70: tea infuser filter for
style 69: steel tea leaf strainer
style 68: tea leaf strainer
style 67: infuser filter tea
style 66: tea strainer leaf
style 65: tea strainer infuser
style 64: strainer infuser tea
style 63: fler to tea
style 62: loose leaf tea strainers
style 61: tea strainers infuser
style 60: tea infusers strainer
style 59: stainless steel strainer tea
style 58: tea infuser mesh
style 57: filter on tea
style 56: tea strainer infuser
style 55: tea filter
style 54: infuser tea steel mmesh
style 53: tea infuser strainer
style 52: mesh tea filter
style 51: tea infuser accessories
style 50: fine mesh tea strainer
style 49: tea infusers strainer
style 48: infuser filter tea
style 47: stainless handle tea filter
style 46: clay tea pet
style 45: tea pet chinese clay
style 44: chinese tea pet
style 43: tea pet in chinese
style 42: chinese tea pets
style 41: tea pet yixing
style 40: tea pet
style 39: yixing tea pets
style 38: monkey purple tea pet
style 37: figure of tea
style 36: purple clay little monk tea pet
style 35: figurine tea
style 34: tin of tea
style 33: tea suear
style 32: storage box tea canister
style 31: tea canisters
style 30: tea tin can
style 29: tin tea canister
style 28: tea storage tin canisters
style 27: tea canister tin
style 26: sugar and tea box
style 25: box tea cans
style 24: box for tea
style 23: tea storage tin
style 22: metal tea box
style 21: with tea box
style 20: storage box tea cans
style 19: tea tin storage
style 18: box the tea
style 17: my tea box
style 16: in tea storage
style 15: for tea box
style 14: tea caddies metal
style 13: tea storage
style 12: bamboo chasen atcha whisk
style 11: matcha tea bamboo brush
style 10: chasen green
style 9: green tea matcha brush whisk
style 8: japanese mmatcha brush
style 7: bamboo matcha whisk brush tool
style 6: chasen matcha set
style 5: bammboo mmacha whisk
style 4: matcha japan
style 3: tea ceremony matcha brush
style 2: green tea chasen
style 1: brush
Choice: yes
Shipment
1. WORLDWIDE SHIPPING. (Except some countries and APO/FPO)
2. Orders processed timely after the payment verification.
3. We only ship to confirmed order addresses. Your order address MUST MATCH your Shipping address.
4. The images shown are not the actual item and are for your reference only.
5. SERVICE TRANSIT TIME is provided by the carrier and excludes weekends and holidays. Transit time may vary, particularly during the holiday season.
6. If you have not received your orderafter 30 days from payment, please contact us. We will trace your order and get back to you asap. Our goal is customer satisfaction!
7. Delivery Time:
Return & Refund
1. You have 7 days to contact us and 30 days to return it from the date received. If the item is in your possession more than 7 days, it will be considered used and WE WILL NOT ISSUEA REFUND OR REPLACEMENT to you. There are NO EXCEPTIONS!
Shipping cost is bear by both seller and buyer in half.
2. All returned items MUST BE in the original packaging and you MUST PROVIDE us with the shipping tracking number, specific reason for the return, and your order ID.
3. We will refund YOUR FULL WINNING BID AMOUNT, upon receipt of the item in its original condition and packaging with all components and accessories included, AFTER BOTH Buyer and Seller cancel the transaction from aliexpress. OR, you may choose to have a replacement.
4. We will bear all the shipping cost if the product(s) is (are) not as advertised.
Guarantee
1. 12 months Manufacturer's limited Warranty for defective items (excluding items damaged and/or misused after receipt). Accessories come with a 3-month warranty.
2. Defective items MUST BE reported and returned within the warranty period (and in the original packaging, if possible). You must tell us what the defect is and give us your order number. WE DO NOT REPAIR OR REPLACE ITEMS WITH AN
EXPIRED WARRANTY.
You agree to all of the above-listed policies upon ordering on aliexpress!
Feedback
We maintain high standards of excellence and strive for 100% customer satisfaction! Feedback is very important. We request that you contact us immediately BEFORE you give us neutral or negative feedback, so that we can perform up your satisfaction.
It is impossible to address issues if we do not know about them!
At Country-Mouse.com, we have a hassle-free return policy. You can return your items within 30 days from the delivery date of your order for any reason.
We kindly ask you to return the products in their original packaging.
All returned products will be fully refunded as long as they have not been used or damaged.
If any item is damaged during the return due to insufficient packaging, we may offer a partial refund at our discretion.
During the return period, you are allowed to open the packaging and test the product, just like you would in a regular store, to ensure it functions correctly.
However, please refrain from excessive testing beyond what is necessary.
If the product loses value due to excessive handling, we may reduce the refund amount.
If you do not want a sealed package, it is best to leave the packaging intact as much as possible and properly reseal it.
Opening a sealed package will make it difficult for us to accept the return. Once you have filled out and submitted the return request to our email at info@Country-Mouse.com, you will receive an email within 48 business hours with the return address or a return label.
If you received a product in poor condition or with a factory defect return is Free
In the case of voluntary returns (such as purchasing the wrong product, it doesn't fit, or you simply changed your mind), you are responsible for the logistics and cost of the return shipping.
For your refund, we will use the same payment method you used for the initial transaction unless you explicitly agree otherwise.
The refund will be processed promptly and without any additional charges.
We may withhold the refund until we receive the returned goods or until you provide proof of return, whichever happens first.
You have 30 calendar days from the delivery date to return a product and receive a refund for the amount paid.
To meet the deadline, simply send your communication regarding the exercise of your right to return before the expiration of the 30-day period.
Who pays the return costs?
----------------------------------------------------------------------------------------------------
Who pays the return cost?
Return case
Defective products: This applies when the product is incorrect, damaged by the transport company, has a factory defect at the time of delivery, or if you have received a product other than what you purchased. In such cases, please contact us as soon as possible, within 48 hours of receipt, and attach photos of the product's condition.
Country-Mouse.com will pay the cost of return
-----------------------------------------------------------------------------------------------------
Who pays for returns if the customer has changed his mind, is not satisfied, or does not want the product?
The buyer will pay the cost
-----------------------------------------------------------------------------------------------------------
Exchanges:
The most efficient way to obtain the desired item is to initiate a return for the item you currently have. Once the return is accepted, you can then proceed to make a separate purchase for the new item.
Do you have restocking fees?
According to the aforementioned conditions, there is no charge.
Return and refund procedure
To receive a refund for the returned product, please follow the step-by-step procedure below:
Step 1. Inform Country-Mouse.com by email, sending your return request to info@Country-Mouse.com must include the following information: the order number, the product reference, and the reason for the return.
Step 2. Process the return request. Once the return request has been sent, our Country-Mouse will contact you within a maximum period of 2 working days and will provide you with the return address or a return logistics label, if the case is by the points, previously mentioned.
Step 3. Return of your product. You must return the product without undue delay, taking into account the times indicated in this case, within 30 days, from the day you receive the order.
Step 4. The refund term is within 10 days. Country-Mouse.com will refund all payments received from you, without undue delay and, in any case, no later than 10 days from the day you informed us of your decision to terminate the contract.
The issued refund should appear in the payment method you used. If you have not received your refund within 4-5 business days, please check your bank account again. Contact your bank or credit card company. It may take a while before the refund is officially released. If you have done all this and still have not received your refund, please contact us at info@Country-Mouse.com.
Order Cancellation:
To cancel an order, please contact us immediately after the purchase by email at info@Country-Mouse.com, indicating your request for cancellation (please note that you have a maximum of 3 hours from the time of purchase to request a cancellation). The refund will be issued using the same payment method. Once the package has been shipped, the order cannot be cancelled.
Please be aware that if the order is cancelled at the customer's request, a 5% payment processing fee will not be refunded.