SPECIFICATIONS
Brand Name: NoEnName_Null
Origin: Mainland China
Material: Ceramic
Pattern: Strip
Shape: Round
color: white
type1: serving tray
type2: dishes and plates sets
type3: trays decorative
type4: marble tray
type5: serving platter
type6: Tableware Set
type7: ceramic dinner set
type8: sushi plate
type9: cute plate
type10: melamine dinnerware
Material: ceramics
Marble ceramics plates and bowls set dinnerware sets christmas salad dessert bone china white plates kitchen dishes round tray
Name: Marbled ceramic plates and bowls
Material: bone china
Color: white marble
characteristic:
The product is smooth without burrs, and has a comfortable taste
Microwave safe, smooth surface and easy to clean
First-class porcelain, high temperature spray paint, maintain color fastness
Fusion of creativity and fashion
High-quality non-toxic porcelain materials
Various sizes to meet family needs
Good anti-slip and anti-scaling performance
It can be used for dinner. Salad and breakfast
Exquisite gifts for relatives and friends are also very suitable for hotels, restaurants or bars
FAQ
Q:Is there a discount for large orders?
A:If you place a large order with us over a period of time, we will ship the goods together and give you a discount price.
Q:Do you support other delivery options?
A:Yes, we provide China Post Ordinary Small Packet Plus, Cainiao Super Economy, ePacket, AliExpress Standard Shipping and China Post Registered Air Mail
Q:Are all the pictures real?
A:Of course, all of our images are 100% taken by our photographers
Q:Do you support drop shipping?
A:Yes, we support drop shipping. You only need to confirm the information
Q:Why is logistics so slow?
A:Actually, it's not as fast as DHL fedex because all of our products are low margin and free delivery service for most countries, which is a loss for some countries to be honest, but I believe logistics is not slow and can track where the information goes.
shipment
1. After your payment, due to the inventory situation and time difference, we will choose to ship your goods from our first available warehouse for quick delivery, we will carefully prepare the goods for you in about 1-5 days. Generally speaking, the delivery time is about 5-60 days, and even longer for ships from remote or underdeveloped countries.
2.We only ship to the confirmed order address. Your order address must match your shipping address.
3. The transit time of the service shall be provided by the carrier, excluding weekends and holidays. Transit times may vary, especially during holidays.
4. Tracking information will be provided within 2-5 days after shipment (some free logistics have no tracking information). If you still do not receive the goods when the delivery date is coming to an end, please contact us to extend the delivery date for you.
5.If you do not receive the goods within 60 days after payment, please contact us. We will track the shipment and get back to you as soon as possible. Our goal is customer satisfaction!
refunds
1.Upon receipt of the goods, if you find any problem with the goods, please contact us immediately and provide us with enough evidence. (tip: when opening a package, record the unsealed video.) If the product is really damaged, please take a photo and send it to our email or online chat to contact us. We will provide you with solutions or compensation.
2. You have 7 days to contact us and return the goods 15 days after receipt. If you have the item for more than 7 days, you will consider using it and we will not give you a refund or replacement.
3. All returned items must be in the original package and you must provide us with the shipping tracking number, the specific reason for return, and your order ID.
4. Upon receipt of the original state and packaging of your returned products with all components and accessories, we will refund you the full purchase amount.
5. If the goods arrive at your place and you don't pick them up, it will be returned to us. Upon receipt of the goods, we will return or re-mail them to you as requested (you will be responsible for the return and mailing fee).
feedback
feedback
1. If you are satisfied with our products, we would appreciate your five-star feedback. We will give you the same five-star feedback. But if you have any problems with the goods you receive, we would like you to contact us before you leave the feedback. We will provide you with some excellent solutions.
2. We maintain high standards of excellent quality and strive to achieve 100% customer satisfaction! If you have any questions, please contact us first! Before we ask you to give us neutral or negative feedback, please contact us. We can provide you with some excellent solutions to improve your satisfaction. Please trust us to solve this problem in a satisfactory way.
3.If you have any questions, please contact us. Enjoy your shopping.
At Country-Mouse.com, we have a hassle-free return policy. You can return your items within 30 days from the delivery date of your order for any reason.
We kindly ask you to return the products in their original packaging.
All returned products will be fully refunded as long as they have not been used or damaged.
If any item is damaged during the return due to insufficient packaging, we may offer a partial refund at our discretion.
During the return period, you are allowed to open the packaging and test the product, just like you would in a regular store, to ensure it functions correctly.
However, please refrain from excessive testing beyond what is necessary.
If the product loses value due to excessive handling, we may reduce the refund amount.
If you do not want a sealed package, it is best to leave the packaging intact as much as possible and properly reseal it.
Opening a sealed package will make it difficult for us to accept the return. Once you have filled out and submitted the return request to our email at info@Country-Mouse.com, you will receive an email within 48 business hours with the return address or a return label.
If you received a product in poor condition or with a factory defect return is Free
In the case of voluntary returns (such as purchasing the wrong product, it doesn't fit, or you simply changed your mind), you are responsible for the logistics and cost of the return shipping.
For your refund, we will use the same payment method you used for the initial transaction unless you explicitly agree otherwise.
The refund will be processed promptly and without any additional charges.
We may withhold the refund until we receive the returned goods or until you provide proof of return, whichever happens first.
You have 30 calendar days from the delivery date to return a product and receive a refund for the amount paid.
To meet the deadline, simply send your communication regarding the exercise of your right to return before the expiration of the 30-day period.
Who pays the return costs?
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Who pays the return cost?
Return case
Defective products: This applies when the product is incorrect, damaged by the transport company, has a factory defect at the time of delivery, or if you have received a product other than what you purchased. In such cases, please contact us as soon as possible, within 48 hours of receipt, and attach photos of the product's condition.
Country-Mouse.com will pay the cost of return
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Who pays for returns if the customer has changed his mind, is not satisfied, or does not want the product?
The buyer will pay the cost
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Exchanges:
The most efficient way to obtain the desired item is to initiate a return for the item you currently have. Once the return is accepted, you can then proceed to make a separate purchase for the new item.
Do you have restocking fees?
According to the aforementioned conditions, there is no charge.
Return and refund procedure
To receive a refund for the returned product, please follow the step-by-step procedure below:
Step 1. Inform Country-Mouse.com by email, sending your return request to info@Country-Mouse.com must include the following information: the order number, the product reference, and the reason for the return.
Step 2. Process the return request. Once the return request has been sent, our Country-Mouse will contact you within a maximum period of 2 working days and will provide you with the return address or a return logistics label, if the case is by the points, previously mentioned.
Step 3. Return of your product. You must return the product without undue delay, taking into account the times indicated in this case, within 30 days, from the day you receive the order.
Step 4. The refund term is within 10 days. Country-Mouse.com will refund all payments received from you, without undue delay and, in any case, no later than 10 days from the day you informed us of your decision to terminate the contract.
The issued refund should appear in the payment method you used. If you have not received your refund within 4-5 business days, please check your bank account again. Contact your bank or credit card company. It may take a while before the refund is officially released. If you have done all this and still have not received your refund, please contact us at info@Country-Mouse.com.
Order Cancellation:
To cancel an order, please contact us immediately after the purchase by email at info@Country-Mouse.com, indicating your request for cancellation (please note that you have a maximum of 3 hours from the time of purchase to request a cancellation). The refund will be issued using the same payment method. Once the package has been shipped, the order cannot be cancelled.
Please be aware that if the order is cancelled at the customer's request, a 5% payment processing fee will not be refunded.